Terms and Conditions
SPECIAL ORDERS AND CUSTOM-MADE ORDERS
Custom-made jewelry requires a 50% nonrefundable deposit before work begins. Special orders are not returnable or exchangeable. A special order constitutes any merchandise ordered, custom-made or altered at the customer’s request.
Article(s) placed on layaway will be held for a period of up to three (3) months from the date of the receipt. If no satisfactory arrangements have been made for full payments before the end of the period, the item(s) will be returned to stock. The original deposit and subsequent payments will be considered forfeited.
RETURNS AND EXCHANGES
Susan Robinson Jewelry accepts merchandise for exchange or in-store credit within 10 days of purchase. Merchandise must be in original condition (including all boxes, packaging, warranties, and certificates) and must be accompanied by receipt. Merchandise worn or damaged will not be accepted. No refunds will be given.
While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.
Susan Robinson Jewelry has made every effort possible to ensure merchandise colors are displayed as accurately as possible online. Susan Robinson Jewelry cannot guarantee that your computer’s monitor or mobile device will accurately display the true colors of an item.
Natural gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted jewelry industry practices. Any gems listed on this sales slip may have been subjected to a stable and possibly undetectable enhancement process. If your gem requires special care or attention, Susan Robinson Jewelry will see that you receive all the necessary information to help make your ownership experience a pleasant and satisfying one.
Under the sales and use tax laws, tax applies to all retail sales of merchandise and other tangible personal property. If merchandise is shipped for out-of-state use, and Texas sales tax is not charged, the customer may be liable for the applicable sales tax in the state in which he or she is domiciled. In the event of an audit, Susan Robinson Jewelry will comply with all state and federal requests for information.